The new Walsall Connected Hubs at Borough Libraries and Community Associations will launch between 10 a.m. and 12 p.m. at the flagship Lichfield Street Hub, which includes the Central Library, local history and archive collections.
With the growing trend of services moving online, Walsall Council is introducing hubs as part of its Walsall Connected project.
The program aims to help residents go digital and ensure they understand how and where to access the help they need online.
Support is available at all seven borough libraries with free Wi-Fi and access to public computers, and trained staff and volunteers are available to help people and teach valuable digital skills.
Councilor Gaz Ali, portfolio holder for customer engagement at Walsall Council, said: “We have listened to feedback from our residents and sought to address concerns about the reduction in face-to-face services.
“Projects like Walsall Connected are so important in making sure our residents feel supported and can access city services when they need them.
“We appreciate that many people are concerned about this digital shift and we want to reassure them that we are taking steps to ensure no one is left behind.
“Our libraries are well equipped for those who may not have access to a computer at home, and support is provided by trained staff members.
“This is a truly positive project and will be invaluable to residents who still need face-to-face support in a safe, welcoming and accessible community space.”
Feedback from the council’s resident survey in 2021 showed that vulnerable and elderly residents would prefer to access advice and digital support in places closer to their homes, to reduce travel time and costs transport.
Walsall Connected will be available at libraries as well as community associations across the borough, allowing people to access services at their convenience.
Walsall Connected is currently available at the Lichfield Street Hub; Aldridge District Library; Bloxwich District Library; Brownhills District Library; Darlaston District Library; Streetly Community Library and Willenhall District Library.
Other community associations that have signed up to provide Walsall Connected services are currently receiving training and by the end of October, 25 Walsall Connected centers will be offering digital support to residents.
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. Launch official new hubs helping resident pass digital Walsall