NHS turns to machines to help eliminate nightmarish waiting lists

NHS turns to machines to help eliminate nightmarish waiting lists
NHS turns to machines to help eliminate nightmarish waiting lists

Experts say automation could greatly help NHS efforts to tackle backlogs of registrations, with current lists littered with errors and duplicates.

Walton Center NHS Foundation Trust, a leading neurology center, is developing a bot that will interact with patients referred to their specialists, speeding up those deemed most urgent.

Dennis Reed, of Silver Voices, a campaign group for older people, said: “I’m really worried about the risk of mistakes and that automated responses won’t be able to handle the intricacies of healthcare. .

“I think for a lot of older people getting these kinds of robocalls can be confusing and very scary. Many will fear that it is a scam and will not know what to do about it.

The trusts that run the programs said those who did not answer calls would not be penalized and would be contacted by a member of staff.

The chief executive of a leading automation company says bots will increasingly be used to eliminate Covid backlogs, speed up referrals and improve patient care,

Mihir Shukla, chief executive of Automation Anywhere, said the NHS already uses 3,000 of its robots to handle referrals and pay. He said health chiefs were currently considering plans to teach up to 100,000 NHS staff how to code and create robots themselves.

“They’re taking this to the next level,” Mr Shukla told the Telegraph. “There are around 100 different areas where the NHS is looking to do this.”

Rishi Sunak, the Prime Minister, has urged trusts to modernize their practices to reduce waiting times, calling for a “bold and radical approach”.

On Tuesday, Dr Adrian Boyle, president of the Royal College of Emergency Medicine, told MPs that December was the ‘worst ever’ in A&E, with waits of over 24 hours in most departments.

. NHS turns to the machines for help eliminate the lists waiting nightmare

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